REFUNDS/RETURNS/CANCELLATION POLICIES

At AMNA HAMID ATTIRES, we value our customers and aim to provide a seamless and satisfying shopping experience. To ensure transparency, trust, and fairness, we have established a detailed return, exchange, and refund policy. Please carefully read the guidelines below before proceeding with any return, exchange, or refund request. Our goal is to make the process as easy as possible while maintaining quality standards and fairness.

You can return eligible products within 30 days of receiving them for the following options:

• Size exchange for the same product.

• Exchange for a product of equal value.

Please note that any returns or exchanges outside of this 30-day period will not be accepted under any circumstances. This policy helps us maintain product quality and inventory standards.

To qualify for a return or exchange, the product(s) must meet these specific criteria:

• Unworn: The item should not show any signs of being worn, including no visible stains, odors, or damage.

• Unwashed: The item should not have been laundered or dry-cleaned.

• Original packaging: The product must be returned with all original tags, labels, and in its original packaging.

Products returned in a used or damaged condition will be rejected and sent back to the customer. Please handle all products carefully until you are sure about keeping them.

In the event that you decide to return an item that meets the return conditions:

• Refunds are issued in the form of store credit equal to the value of the returned product, excluding delivery charges.

• Store credit can be applied to future purchases on our website and will not expire.

Note: We do not offer direct refunds to the original method of payment (e.g., credit card or PayPal). Refunds are solely provided as store credit.

Any customized orders, including but not limited to personalized sizing, bespoke designs, or custom alterations, are final sale and cannot be returned, exchanged, or refunded under any circumstances.

This policy includes any item that has been altered from the original size, design, or color as per the customer’s specific request. We encourage customers to double-check all measurements and details when placing customized orders to avoid any discrepancies.

We offer a 90-day resizing service on all eligible products, collections, and categories. If you find that your item requires resizing within the first 90 days of purchase, please contact our team for assistance.

• Resizing is available free of charge within 90 days.

• Resizing does not apply to customized orders or items that have been heavily altered.

• You will need to cover the shipping costs to return the product for resizing and for the resized item to be shipped back to you.

You can exchange a product for:

• A product of equal value, or

• A product of greater value (in which case the price difference must be paid in advance).

Please note:

• Exchanges are not permitted for items of lesser value unless store credit is requested instead of a product exchange.

• Items exchanged for a product of greater value will require you to pay the balance before the exchange can be processed.

When returning or exchanging items, you will need to provide one of the following:

• A receipt from the original purchase.

• An order confirmation generated online when the purchase was made.

This documentation is critical to verify the purchase and confirm the eligibility for return or exchange.

For orders where an advance payment was made:

• Advances are non-refundable in the event of cancellation by the customer.

• However, upon cancellation, we can offer store credit or an adjustment of the advance toward a new order.

Please contact our team directly to arrange for store credit or advance adjustments. We are committed to ensuring that your funds can still be used for future purchases if the initial order is canceled.

For any inquiries or issues related to returns, exchanges, or refunds, please contact our customer service team before taking any action. We will guide you through the return process and provide detailed instructions on how to send the product back.

Important:

• Do not return any items without first contacting our team, as unauthorized returns may not be processed.

• You can reach us via:

• WhatsApp: +923000227889

• Email: amnahamidattires02@gmail.com

We will assist you in arranging your return and ensure that it is processed quickly and smoothly.

10. Important Additional Information

Understanding these policies is important to ensure that you are fully aware of your rights and responsibilities as a customer. By establishing clear guidelines, we aim to build trust and transparency between our customers and our business.

• Returns and exchanges will only be processed according to the guidelines mentioned above.

• We are not responsible for delays or issues caused by improper return procedures.

• Items sent back to us without proper documentation or in unsatisfactory condition will not be accepted and will be returned to you at your expense.

We appreciate your understanding and cooperation in adhering to these policies. Should you have any additional questions or need clarification, our customer service team is always ready to assist.

Thank you for choosing AMNAHAMIDATTIRES. We are committed to ensuring your satisfaction with every purchase!